I heard a lot of frustration in their voices. A very tech savvy crowd yes, but still unsure how to present themselves as a job applicant. “I have a beautiful resume, but the online application is asking me to cut and paste my resume,” laments one job seeker.
“I fill my resume with keywords, but never hear a word from the company after filling out the online application.”
“How do I link up to my online portfolio when they just want me to type in my work experience?”
The questions during the SXSW 2012 session on “Online Personality Disorder: Resumes and Profiles” highlighted the gap between the expertise of the applicant, and the technology of the average applicant tracking system. I had to raise my hand and admit I am with an applicant tracking system (although one of those that does allow portfolio uploads, online profiles, and formatted resumes), and suggest that when a cut and paste resume is required (by an ancient system, ahem), make sure to put a link to your online profile/ portfolio at the top of the resume text.
In this age of TVs that change the channel based on your hand motions, video enabled vending machines that measure your smile, and touch table computers, basic electronic resume applications fall flat.
The truth is that applicants want to reach out and touch the application process. They want to put their unique mark on their application – they want to demonstrate their passion and their skills. They don’t necessarily want to apply with just “two clicks,” they want to interact with the organization and provide relevant information.
And the truth is, hiring managers want to let them. But too often time constraints and technology get in the way. The solution isn’t to go back to the paper resume or in-person hiring event. The solution is to adapt applicant tracking technology to let applicants express themselves, while automating as much as possible.
Here’s some ideas on making the online application and the hiring process “touchable” for the applicant, and still protect the hiring manager’s time:
- Allow the applicant to upload digital portfolios, images, and formatted resumes as part of their online application
- Provide easy ways for the applicant to link to their online professional content
- Give applicants status updates throughout the process – via email, text or a self-service portal.
- Word status updates and email communication as personally and warmly as professionally possible, so applicants realize they are communicating with a real person
- Consider using a company like Send Out Cards to send out recycled paper thank you notes with a status update after a phone interview.
- Provide a kiosk in the employer’s lobby to allow applicants to apply online and/or check their status. It’s relatively inexpensive to do with an ipad kiosk.
- Use in-depth job descriptions and basic pre-screening questions to allow applicants who aren’t a fit to self-select out. This allows more time for the hiring manager to review the information of qualified applicants.
Technology doesn’t have to be impersonal. In fact, most innovation in tech sectors over the last few years has focused on making technology more and more personal. Talent management systems and HR can provide a touchable application experience for applicants. We all just have to try harder.