Monthly Archives: September 2011

Happy Applicants and myStaffingPro

As a society we don’t spend enough time celebrating a job well-done.  We are always pressing on the next goal, finding another need to fill, and rarely stop and say “good job!”.

I keep a record of positive comments about our software that have been passed on to me.  I thought I would share some of the comments that have come from applicants applying for jobs.  It’s a way to congratulate our product team on a job well done!

Check out these actual emails or support tickets from job applicants using myStaffingPro to apply:

Subject: Help
Request. Support Code: 18431592

Thank someone at your company for making your on-line application process so easy.

Subject: Help
Request. Support Code: 19374142

I wanted to commend you on an excellent site.  The application and questioning process was very simple and quick.  Thank you

Subject: Just Thank You

Your Web site is very easy to understand.  The whole process is the best by far.

Subject: Help
Request. Support Code: 28576810

Not a question or a problem!

I want to thank the individuals who are responsible for creating and maintaining the web site where I just completed an application for a _____, for the tremendous job they’re doing.

I have submitted many online applications over the last several months, but although the experience is never pleasurable, it was pleasurable indeed to have the opportunity to provide ___ with all of the information they requested in a highly readable format with as little effort as possible while also being able to provide them with additional information that I believe will be useful to them.

Your online application process is very, very much better than any other I’ve experienced. Thank you!

Subject: Help

There is no question or problem.  I just wanted to let you know that your online job application is one of the best I’ve ever filled out.  Simple and efficient.

Subject: Visitor Email via Contact Form On Marketing Site

 I just wanted to leave a comment. I was searching for a job on the ____ website and noticed it is powered by you. It is a great tool. I am very impressed. It is easy to use, it works, and, is very aesthetically pleasing. I could go on and on. Every time I am searching for a job and see powered by ____, I want to write those people and tell them their product needs alot of help. It actually annoys me while searching for a job. It’s the opposite of your product. It never works right, it is ugly, etc. I hope you can try and persuade their customers to come to you. Maybe I should be writing them also. Have a great day.

And finally, for a good laugh… one of our help desk representatives had to share this unique experience with everyone in the company!

Live chat script:

Help Desk: Hello. How may I assist you?

Applicant: hi my name is jake and i am wanting to become a country music singer. i also know i need a manager and i have no idea what to do.

Help Desk: Hi Jake, I am a technical helpdesk for the application process and I don’t think I am able to help you. But, good luck to you.

My Usability Wish List for Apple

I’m picking on the big boys today.  If you’re going to tout your usability, you’ve got to be good.  There’s some big areas where I believe Apple fails in usability.  Here they are…

itunes for my iphone?
I came to Apple late in the game, so I missed the ipod entirely.  I was baffled as to why I had to create an itunes account to sync apps to my iphone.  I didn’t want music, I just wanted apps.  I was confused even more when I realized I had to…

… install software?
I just wanted to get apps on my iphone, not on my computer.  So why did I have to download and install an application on my PC from itunes.com, create an account, and then sync with my phone?  It would have made more sense if I could create the account on my phone and just use it “in the cloud”.  It felt very early 21st century.

Lack of real people
I was panicking earlier in the year when I checked my email only to find 100s of dollars of itunes receipts.  I looked everywhere to find a customer service number for itunes and couldn’t find one.  I wasn’t sure if I had been hacked and my checking account compromised, so I called the bank to cancel my checking account.  I went online to send an email request to Apple as well.  I was promised a response within “24 hours.” To make a long story short, my 9 year old son thought the game he was playing was asking him to spend pretend money, not real.  Within minutes, he’d racked up 100s of dollars in charges.  Thankfully, Apple did reply (24 hours later) and refunded my money.  I was very appreciative.  But if you’re going to deal in that much money, you need to have a way for people to call you.

iphone size and shape
It’s just too darn hard to hold to my ear.  I don’t even want to use it to talk on the phone with anyone.  It’s great for email though.

This list isn’t to bash Apple, because they’ve done amazing things.  I love my iphone and ipad.  But these examples show that anyone can miss the boat on usability because they haven’t stepped back to take a look at how the “novice” sees them.  The take-away from all of this is to always test your products and apps with new eyes, using actual novice users.  That is absolutely the only way you’ll be able to discover usability issues.  Because no one is immune from usability issues… even the big boys.

“After all, usability really just means that making sure that something works well: that a person of average (or even below average) ability and experience can use the thing – whether it’s a Web site, a fighter jet, or a revolving door – for its intended purpose without getting hopelessly frustrated.”
~Steve Krug in his book Don’t Make Me Think